Shipping Policy

Last Updated: June 19, 2026

At Hair Honey, we are committed to getting your hair care products to you safely and as quickly as possible.

Order Processing

  • Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • You will receive an order confirmation after placing your order and, where available, shipping or tracking details once your order has been dispatched.

Delivery Time

We aim to deliver orders within 3–5 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location and courier service.

Courier Delays

While we work with reliable courier partners, Hair Honey cannot guarantee delivery times in situations beyond our control. Delivery may occasionally be delayed due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier operational issues
  • Remote or hard-to-reach locations
  • Incorrect or incomplete shipping information
  • Unexpected transportation or logistical delays

If your order is delayed, we will do our best to assist you and provide any available tracking information.

Shipping Address

Please make sure your shipping information, including your name, phone number, and complete delivery address, is correct when placing your order.

Hair Honey is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Undelivered or Returned Orders

If a parcel is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or failed to respond to the courier, additional shipping charges may apply if the order needs to be resent.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible with photos of the package and the products received so that we can review the issue and assist you.

Contact Us

If you have any questions about your order or delivery, please contact Hair Honey Customer Support through the contact information provided on our website.

Thank you for choosing Hair Honey.